Help: Programming error
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- Posts: 4
- Joined: Sat Nov 25, 2023 7:53 am
Help: Programming error
Hello, i have recently starter to use DCP-o-matic to export mp4 files from DCPs. They sent me an encrypted DCP and sent me the KDM as well. I have no problems playing the DCP on the player but then i try to export video files, once the export has ended i receive an error that says "Programming error at ../src/lib/ffmpeg_file_encoder.cc:399" . I am using windows 11 and DCP-o-matic version 2.16.66 git 2417eb677f
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Re: Help: Programming error
Could you please install this version and try again? It will probably still fail, but should give a more informative error message.
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Re: Help: Programming error
Since i have given them a pem ile rom mu current version will the kdm still work if i install the new version
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Re: Help: Programming error
It should be fine, but if you are making/using KDMs I would strongly suggest that you have a backup of DCP-o-matic's configuration (Tools -> Export preferences...)
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Re: Help: Programming error
Thank for you help, this version exported the file with no problems.
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Re: Help: Programming error
That's good! Though I didn't really fix anything in that version (just made an error more informative) so maybe you'll see the problem again - let us know if so!
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Re: Help: Programming error
Ok i will keep you posted if that happens