Problem with the DISK WRITER for mac

[Thierse]

Hi there,

today I tried to use the DCP-o-matic DISK WRITER for the fist time. When I hit copy DCP I received this error message:

Bildschirmfoto 2023-01-09 um 18.03.14.png

And after that I got this one:

Bildschirmfoto 2023-01-09 um 18.03.34.png

I followed the process, but I was not able to write on my hard disc.
I am using macOS Monterey 12.6.2.

Is that a bug?

Thanks!
Thierse

[carl]

Could you try following the steps here to see if that helps?

[Thierse]

Could you try following the steps here to see if that helps?

Thanks Carl. I tried that. Doesn't work.

[carl]

If you have any files in `/var/log` whose names start with `dcpomatic` perhaps you could attach them or send to carl@dcpomatic.com

[Thierse]

Hi Carl,
I just sent you an email.
Thanks!
Thierse

[carl]

Thanks! Do you also have a file `disk.log` in

Code: Select all

/Users/your_user_name/Library/Preferences/com.dcpomatic/2/2.16

?

If so, could you also send that?

[Thierse]

Just sent it.

[Thierse]

Hi @carl, I downloaded this newest version 2.16.40 but it still doesn't work. Exactly the same error messages. Do you have an idea, what I can do to make it working?

[carl]

Could you please try this version? It has one possible fix and some extra error reporting.

[Thierse]

Hey Carl, thanks for that! When I try to install it it's looks like this:

Bildschirmfoto 2023-01-13 um 17.35.08.png

Is it correct named? Has it not to be named Disk Writer? Don't want to install a new version of DCP-o-matic. I guess the DCPs I created are fine.