MOV not loading

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victoria_brock
Posts: 1
Joined: Tue Sep 28, 2021 2:01 am

MOV not loading

Post by victoria_brock »

Hi,
My manager is asking me to convert this 2:30 long video to a DCP. I've never done this before and am kind of freaking out lol. When I upload the video it only plays for 2 seconds before freezing. I don't know if the DCP version will work if this happens and I really need this by tomorrow. I have no way of checking the DCP as it doesn't load on my computer.. HELP
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carl
Site Admin
Posts: 2548
Joined: Thu Nov 14, 2013 2:53 pm

Re: MOV not loading

Post by carl »

Can you send the video file to carl@dcpomatic.com ?

When you say "upload" do you mean you added it to a DCP-o-matic project?
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Carsten
Posts: 2804
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: MOV not loading

Post by Carsten »

Does it freeze within DCP-o-matic before you create the DCP? Or does it freeze on the cinema projector after you created the DCP and sent it to the projector (playback server).
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