Programming error

[rahmani]

Hi
I am using DOM version 2.13.94 and have I've got this error while adding DCP,

programming error.jpg

Any comments are welcome.

[Carsten]

I suggest you upgrade to 2.14.8 and try again - 2.13.158 was the last 2.13.x test version, so, a lot of issues have been solved since 2.13.94.
But this may also indicate a transfer/storage issue with the DCP you added. You may check that DCP explicitly for integrity with the verification feature in DCP-o-matic player 2.14.8.


- Carsten

[rahmani]

Hi
I've upgraded to 2.14.8 and got a fresh copy of the DCP but, still have got the same error with a small change in a value 199 instead of 198:

Programming error199.jpg

Your Kind help are appreciated.

[Carsten]

Can you check the DCP you add in DCP-o-matic player 2.14.8 with 'Tools' - 'Verify'? Maybe it is not a programming error, but a bad DCP that makes DCP-o-matic crash.

-Carsten

[rahmani]

The DOM player doesn't import the DCP to use Tools-->Verify and in the first stage the error message will appeared.

[Carsten]

I would think that DCP is broken (or, very 'unusual'). Where does it come from? Can you request it again from there? Do other DCPs work for you?

You may try to send just the metadata files (leaving out all the large MXF files) zipped to Carl. However, Carl may be busy currently relocating, so, it may take a while.

- Carsten

[rahmani]

Yes, no problem for other DCP. I've tried a fresh copy from film distributor again and the result was the same as before, The XML files have been sent to the Carl.
Your help is highly appreciated.

[rahmani]

Hi everyone;
Again another new DCP fail to load into DOM!!
I tried to check two DCPs one of them fully verified in DOM(of course this film has been played once in DOM months ago) and the other(new film) not loaded into DOM because of "Programming error ..199" by two different methods. First I tried EasyDCP demo version for validating both, the result was the same:

validation report easyDCP.png

And second, I changed the hashes from Base64 to HEX in PKL file by a Text-converter software and then save it into a file "*.sha1" and verify the hashes by Total-Commander software for both DCPs, and again the result for both was the same and no error found in the wrong DCP-package for DOM!!

Hash check.jpg

I don't know what to do really is a nightmare!
I appreciate any kind of help to pass this nightmare!!

Solomon

[rahmani]

I have got another DCP which has been made by Qubmaster Pro 2.6.1.1. and loaded into the DOM Successfully but, another new film has been made by ClipsterDCI 5.10.0.5 not loaded into DOM!!

I think the only person is Carl to give us a helping hand!

[rahmani]

Hi Folks;

Still waiting for Carl reply regarding this issue.
No body has the same problem for any DCP? I need your advice and comments kindly share your experiences

@Carl; Please have a look at XML files which have been sent via email and let me know what to do?


Solomon