can't see subtitles

[kmeh7]

Hi Carl ,

I was successfully able to open encrypted dcp but I am not able to see subtitles ?

Client says dcp has subtitles , so i checked an opendcp with subtitles in resolve and the same dcp in dcp o magic. Resolve was showing subtitles while dcp o matic was not showing any subtitles.

what could be the problem. please help. it is very urgent. i have to deliver dcp to client in 36 days


thanks in advance

kmeh

[kmeh7]

It is 36 hours and not 36 days !!!!

[carl]

Did you tick "use subtitles" in the subtitle tab?

[kmeh7]

I teied but rhat option was greyesd out !!!

Am i missing something ????

[kmeh7]

Sorry for typing mistakes.

subtitle checkbox looked greyed out.

Is there any other setting i should be aware of ??

Am i missing anything ?

It is smpte dcp with subtitles

Thankyou in adcance

[carl]

That's strange. Perhaps you can send the XML files from your DCP to carl@dcpmatic.com sometime.

For now you could try adding the subtitle file to DCP-o-matic separately... just "add file" and choose the SMPTE subtitle file (probably the smallest MXF file in the DCP).

[Cantar4]

The 'use subtitles' tab is not very sticky

have a look at these two screen captures
1 tab selection is greyed,
2 clicking on the subtitle file above lets you activate the tab

[kmeh7]

Hey thanks for your prompt help.

Its 12.30 Am in my country and i just reached home. So i will go to office in couple of hours and update you


Thanks again

Kmeh7

[carl]

Another thing that might be a problem is if the subtitles are encrypted, as DCP-o-matic can't decrypt them as it is. That would need a few adjustments to the code.

[kmeh7]

So you are saying ...even subtitle can be encrypted seperately ? And whats the way around it ?

Thankyou