DCP has no audio in theatre

Anything and everything to do with DCP-o-matic.
ry@pspny.com
Posts: 1
Joined: Fri Jun 09, 2023 2:36 am

DCP has no audio in theatre

Post by ry@pspny.com »

Hello,
I've used DCP-0-Matic many times without any issue. I made a DCP recently, presumably with the same settings I've always used and when the projectionist played it in the theater there was no audio. I can't see anything in the settings that could be off - except I do notice and I'm not sure if it has always says this - in the audio tab on the bottom it reads "audio will not be resampled"
The audio of the Pro-Res file is 2 channel stereo - I need to figure this problem out and make a new DCP asap. Any guidance would be greatly appreciated.
Screenshot 2023-06-08 at 10.37.50 PM.png
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carl
Site Admin
Posts: 2548
Joined: Thu Nov 14, 2013 2:53 pm

Re: DCP has no audio in theatre

Post by carl »

Can you attach the metadata.xml and log files from inside your project, or email them to carl@dcpomatic.com
Carsten
Posts: 2804
Joined: Tue Apr 15, 2014 9:11 pm
Location: Germany

Re: DCP has no audio in theatre

Post by Carsten »

The audio MXF of the DCP can be loaded into Audacity (free), plus some other audio editors. You could first try that and check wether there is actual audio in it, and on which channels. Also, you could reopen the project in DCP-o-matic , open timeline view, and show us a screenshot.

- Carsten